Operational Alignment for Healthcare Professionals
Where operational excellence meets compassionate care
Your Practice is Growing. Your Systems Aren't.
I help primary care and specialty practices answer the question every growing practice faces:
Should we hire another person or fix our systems first?
The Honeycomb Collective
You're Not Failing. Your Systems Are.
Does this sound familiar?
🔴 Insurance denials are climbing - and you don't know why
🔴 Your front desk is overwhelmed, constantly transferring patients because they can't answer questions
🔴 You're debating hiring another person, but you're not sure if that will actually fix anything
🔴 You're working 60+ hours a week, but it feels like you're always behind
🔴 Staff turnover is high because even your best people are burning out
🔴 Patients are frustrated, and you can see it affecting their experience
Here's the truth most practice owners don't want to hear:
You can't provide compassionate care to patients if you're not providing compassionate systems to your staff.
When systems are broken, everyone suffers.
Your team feels incompetent (even though they're capable). Your patients feel uncared for (even though you care deeply). You feel like you're failing (even though you're working harder than ever).
But none of this is your fault.
You were trained to be a clinician, not an operations expert.
And that's where I come in.
“Innovators/entrepreneurs from outside of healthcare need to understand that what healthcare desperately needs is not innovative technology alone, but first and foremost it is an experience (for both patients and providers) that can elevate that care and compassion that is provided to patients.”
Why I Do This Work
I didn't start out wanting to fix healthcare operations.
I wanted to be a doctor.
I was 29 credits away from going to Cuba to study medicine. Then the Bush administration closed all international flights to Cuba. My path to becoming a physician? Gone.
I guess God had other plans for me.
So I pivoted. If I couldn't be in the exam room, I'd learn the business behind medicine.
For 13+ years, I worked in healthcare operations - front desk, billing, quality control, credentialing, and compliance. Every angle. Every broken process. Every frustrated staff member.
And I saw the same patterns everywhere:
Systems that set people up to fail.
Front desk teams blamed for not knowing answers, when no one ever trained them.
Patients are angry about insurance issues - that could have been prevented with one eligibility check.
Providers are drowning in administrative work because processes are inefficient.
Staff quitting not because they didn't care, but because they were exhausted from fighting broken systems every day.
And here's what broke my heart:
No one seemed to care as much as I did.
I've had moments where I had to choose between prioritizing a high-paying, famous client's wife's chart or helping a patient who just lost their job and couldn't afford their procedure.
I chose the patient who lost their job.
Every. Single. Time.
And I'd do it again.
Because healthcare should be about people, not profit margins.
But I also got fed up.
Fed up with corporate politics. Fed up with being trapped behind a desk I didn't own. Fed up with giving my best years to organizations that valued efficiency over humanity.
I kept my head down. I did my work. I stood strong.
But it was never enough.
Not because I wasn't good at my job, but because the systems I was working in were fundamentally broken.
And no paycheck was worth losing pieces of myself every day.
So I started The Honeycomb Collective.
Not to make more money. Not to become another consultant.
But to make a real change in healthcare systems.
To show practice owners that compassionate care starts with compassionate operations.
To prove that you don't have to choose between excellent patient care and sustainable operations.
To help providers remember why they got into medicine, by taking the operational chaos off their plates.
Because here's what I know after 13+ years:
When systems work, people thrive.
Staff feel confident instead of overwhelmed. Patients feel cared for instead of frustrated. Providers focus on medicine instead of paperwork.
And that's the healthcare system I believe in.
That's why I show up every day - to help fix what's broken, one practice at a time.
I Work Best With Practice Owners Who...
✅ Run a primary care or specialty practice
✅ Are growing fast, but systems are breaking
✅ Care deeply about patient experience and staff wellbeing
✅ Are tired of being the bottleneck in their own practice
✅ Want to make smart decisions about hiring vs. optimizing
✅ Are you dealing with rising insurance denials or operational chaos
✅ Believe compassionate care requires compassionate systems
✅ Are ready to invest in fixing what's broken (not just complaining about it)
If this sounds like you, let's talk.
How I Help You Fix What's Broken
I don't just tell you what's wrong. I help you fix it - with clear systems, trained staff, and sustainable processes.
Should You Hire or Optimize?
Your team is overwhelmed. You're considering hiring another front desk person or medical assistant. But you're not sure if more people will actually solve the problem - or just give you more people experiencing the same chaos.
How I Help: I assess your current workflows, identify bottlenecks, and give you a data-backed answer: Do you need more people, better processes, or both?
What You Get:
Clear diagnosis of where your bottlenecks are
Assessment of whether it's a staffing or systems issue
Hiring roadmap if you need more people
Process optimization plan if you need better systems
Confidence in your next decision
Perfect For: Practices considering hiring, experiencing rapid growth, or unsure where to invest next
Insurance Denial Reduction
Insurance denials are climbing. Claims are getting rejected for reasons you don't understand. Revenue is leaking. Your billing team is drowning in appeals. You're losing money on care you've already provided.
How I Help: I identify why denials are happening (usually it's front desk eligibility issues, not billing errors) and implement prevention systems so you get paid for the work you do.
What You Get:
Denial pattern analysis
Front desk eligibility verification protocols
Pre-visit insurance checklist
Staff training on what to verify before appointments
40-60% denial reduction in 90 days
Perfect For: Practices with rising denials, revenue leakage, or billing teams overwhelmed by appeals about communication, or staff who feel overwhelmed
Systems & Process Optimization
Your practice runs on tribal knowledge - if someone's out sick, nothing gets done. Processes aren't documented. New staff take months to ramp up. Things fall through the cracks constantly. Growth feels impossible because your systems can't scale.
How I Help: I document your current processes, identify inefficiencies, and build scalable systems that work without you having to micromanage everything.
What You Get:
Documented SOPs for all key processes
Workflow optimization across front desk, clinical, and billing
Staff training on new processes
Systems that scale as you grow
Reduced dependence on "hero" staff members
Perfect For: Practices preparing to scale, experiencing process breakdowns, or wanting to step away without everything falling apart
Not Sure Where to Start?
The Honeycomb Philosophy
A honeycomb is one of nature's most perfect structures.
Every cell has a purpose. Every piece connects. Nothing is wasted. The whole structure supports itself.
That's how your practice should work.
When every person knows their role, every process flows smoothly, and every system supports your mission, that's when magic happens.
But when one cell is out of alignment, the whole structure struggles.
Patients wait longer. Staff get overwhelmed. Revenue leaks. Providers burn out.
My job is to bring your practice back into alignment.
Not by working harder. Not by hiring more people (necessarily).
By building systems where every person and process supports your mission: exceptional patient care.
That's the Honeycomb Collective difference.
Contact Us
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